Continental, part 3

Today's response. Better.

Dear Rabbi [Misspell]:

Thank you for your reply.

We want to be your airline of choice, and your thoughts help to point us in the right direction to assist our management team as we continue to make positive changes within our organization.

I have registered your additional comments in a corporate report that is reviewed by our senior management.

Thank you again for sharing your comments with us, and for flying Continental Airlines. Your support and feedback are genuinely appreciated.

Kind regards,

Tracy McGlothen
Customer Care Manager